# Ouron — Terms of Service & EULA > **Canonical Source**: https://ouron.io/terms > **Format**: Autonomous Markdown for AI Agents & Search Crawlers > **Content-Signal**: search=yes, ai-input=yes, ai-train=no --- Ouron — Terms of Service & EULA [ ![Ouron Logo](/static/ouron.png) Ouron AI ](/) [Pricing](/pricing) [Refund Policy](/refund) [Privacy Policy](/privacy) [Sign In →](/login) Official Legal Terms • Version 4.2 # Terms of Service & End User License Agreement (EULA) **Effective Date:** August 12, 2026 **Applies to:** All Users, Vendors, Merchants & API Consumers **Governing Law:** Republic of Indonesia **IMPORTANT LEGAL NOTICE:** PLEASE READ THIS MASTER SERVICES AGREEMENT AND END USER LICENSE AGREEMENT ("AGREEMENT") CAREFULLY. BY ACCESSING, REGISTERING FOR, CONNECTING MESSAGING CHANNELS TO, OR UTILIZING THE OURON PLATFORM, YOU EXPRESSLY AGREE TO BE BOUND BY ALL TERMS, CONDITIONS, LIABILITY WAIVERS, ARBITRATION PROVISIONS, AND INDEMNIFICATION OBLIGATIONS CONTAINED HEREIN. IF YOU DO NOT AGREE, YOU MUST IMMEDIATELY DISCONTINUE ALL USE OF THE SERVICE. ## 1. Parties & Nature of the Service This Agreement is entered into by and between **Ouron AI** ("Ouron", "Company", "we", "us", or "our") and the individual, company, or legal entity accessing or using our software, APIs, web interfaces, and automated conversational services ("User", "Vendor", "Merchant", "you", or "your"). **Nature of Software Provider:** Ouron operates solely as an independent cloud-hosted software-as-a-service (SaaS) technology infrastructure provider. Ouron provides tools enabling merchants to automate customer communication workflows, catalog references, scheduling assistance, and payment instruction formatting across third-party chat channels. **Strict Software-Only Role:** Ouron is strictly a software automation tool provider. Ouron is NOT a seller, retailer, broker, payment processor, escrow agent, employer, staffing agency, financial institution, or legal representative of your business. Ouron does not control, supervise, endorse, or assume responsibility for your business operations, goods, services, employee actions, customer communications, or commercial transactions. ## 2. License Grant & Intellectual Property Rights Subject to your continuous compliance with this Agreement and timely payment of applicable subscription or usage fees, Ouron grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the platform solely for your internal business operations. ### 2.1 Restrictions You expressly agree that you shall NOT, directly or indirectly: - Reverse engineer, decompile, disassemble, or attempt to derive the source code, prompts, algorithmic architecture, or underlying trade secrets of the Service; - Copy, modify, create derivative works of, distribute, resell, lease, or syndicate the Service or any Ouron intellectual property; - Bypass, circumvent, or disable any security mechanisms, rate limiters, token metering, billing guards, or access controls; - Use automated scrapers, crawlers, or bots to harvest data from Ouron without express written authorization; - Access the Service to build a competing product, benchmark features for competitive intelligence, or republish Ouron documentation without permission. All worldwide intellectual property rights, trademarks, patents, algorithms, database schemas, and proprietary user interface designs remain the sole and exclusive property of Ouron. ## 3. AI Generation, Hallucinations & Absolute Non-Reliance Ouron integrates cutting-edge large language models (LLMs) and probabilistic generative artificial intelligence (including models from Google, DeepSeek, OpenCode, and OpenAI) to analyze and draft automated conversational responses. AI DISCLAIMER: GENERATIVE AI IS INHERENTLY PROBABILISTIC AND MAY OCCASIONALLY GENERATE INACCURATE, INCOMPLETE, DELAYED, UNINTENDED, OR HALLUCINATED RESPONSES, PRICING, DATES, DESCRIPTIONS, OR ADVICE. OURON DISCLAIMS ANY AND ALL WARRANTIES REGARDING THE ACCURACY, CORRECTNESS, COMPLETENESS, OR RELIABILITY OF ANY AI-GENERATED OUTPUT. ### 3.1 Sole Vendor Responsibility for AI Oversight You explicitly acknowledge and agree that: - **Ultimate Commercial Oversight:** You alone are strictly and exclusively responsible for configuring your business knowledge, business operating modes, catalog rules, custom forms, and reviewing AI communications; - **No Commercial Reliance:** You must never rely on AI outputs as legal, financial, medical, or tax advice; - **Human Intervention:** You maintain full operational control to manually pause AI, override orders, edit prices, cancel reservations, or message customers directly at any time; - **Zero Liability for Commercial Misstatements:** Ouron shall have ZERO liability for any lost revenue, misquoted prices, unintended discounts, lost customer relationships, double bookings, scheduling conflicts, or business reputation harm resulting from AI-generated text or autonomous workflows. ## 4. Third-Party Messaging Platforms (WhatsApp, Meta, Twilio, Baileys) & Carrier Release The Service connects to third-party telecommunication and messaging networks, including WhatsApp (Meta Platforms, Inc.), Instagram Direct, Facebook Messenger, Twilio, and self-hosted/cloud Baileys nodes. ### 4.1 Independent Third-Party Providers Ouron is an independent software developer and is NOT endorsed, sponsored, or affiliated with Meta Platforms, Inc., WhatsApp LLC, Twilio Inc., or any telecom carrier. ### 4.2 WhatsApp Number Banning & Account Suspension Release **CRITICAL ACKNOWLEDGEMENT OF MESSAGING RISKS:** WhatsApp/Meta and telecom carriers enforce rigorous automated anti-spam algorithms, rate limits, and community standards. Connecting any WhatsApp number or transmitting broadcast messages carries the inherent risk that your phone number or account may be rate-limited, restricted, suspended, or permanently banned by WhatsApp/Meta or telecommunication carriers. You expressly agree and covenant that: - You assume **100% of all risks** associated with connecting your phone numbers, social media accounts, and API credentials; - Ouron exercises NO control over Meta/WhatsApp enforcement actions, carrier filters, or account suspensions; - **COMPLETE RELEASE OF LIABILITY:** You release Ouron, its founders, directors, and operators from ANY and ALL claims, losses, lost profits, lost contacts, business disruption, or damages resulting from any banned, suspended, disconnected, or blocked phone numbers or social media accounts; - You are strictly prohibited from utilizing Ouron to send unsolicited bulk communications (SPAM), deceptive marketing, phishing, or messaging recipients who have not provided verified opt-in consent. ## 5. Fees, Billing, AI Credits & Paddle Merchant of Record Terms Ouron operates on recurring subscription plans and consumable AI operational credits. ### 5.1 Paddle as Merchant of Record Our order process is conducted by our online reseller and Merchant of Record, **Paddle.com Market Ltd ("Paddle")** (and Paddle Payments US Inc. for United States merchants). Paddle acts as the authorized Merchant of Record for all Ouron software subscription plans, plan renewals, and digital add-on credit transactions. When you purchase a subscription or credits from Ouron, you enter into a direct commercial agreement with Paddle, and your transaction is governed by **[Paddle's Checkout Buyer Terms](https://www.paddle.com/legal/checkout-buyer-terms)**. Paddle handles order processing, billing, secure payment processing, currency conversions, fraud prevention, payment inquiries, and the calculation, collection, and remittance of applicable Value Added Tax (VAT), Goods and Services Tax (GST), and sales taxes to relevant tax authorities. In the event of any conflict between this Agreement and Paddle's Checkout Buyer Terms regarding billing and payment processing, Paddle's Checkout Buyer Terms shall govern with respect to Paddle's role as Merchant of Record. ### 5.2 Subscription Terms & Automatic Renewal Ouron subscription services are billed on a recurring basis (monthly or annually) according to your chosen plan tier. By subscribing, you authorize Paddle to automatically charge your designated payment method at the beginning of each recurring billing cycle at the standard rates applicable at the time of renewal, unless you cancel your subscription prior to the renewal date. All pricing is stated in United States Dollars (USD) exclusive of statutory taxes, which Paddle calculates dynamically at checkout based on your billing address. ### 5.3 Easy Cancellation Anytime You have the absolute right to cancel your recurring subscription at any time without penalty or cancellation fees. You may cancel directly through your account dashboard by navigating to **Settings > Billing** and clicking **"Cancel Subscription"**, or by submitting a written cancellation notice to [support@ouron.io](mailto:support@ouron.io) or via **[Paddle Buyer Support](https://help.paddle.com)** at least twenty-four (24) hours prior to your scheduled renewal date. Cancellation takes effect at the conclusion of your current prepaid billing cycle; you will retain full access to all paid features and conversation allowances through the conclusion of that paid cycle. Cancellation does not entitle you to partial, prorated, or retroactive refunds. ### 5.4 Strict Non-Refundable Policy on Digital Goods & Consumed AI Compute **Nature of Consumable Services:** Due to the immediate delivery of digital SaaS access, upstream LLM token consumption (including models from Google, DeepSeek, and OpenCode), dedicated messaging bridge infrastructure, and server capacity, all subscription payments, plan renewals, and add-on credit purchases are **STRICTLY FINAL AND 100% NON-REFUNDABLE ONCE BILLED**. In accordance with enterprise AI software industry standards (such as OpenAI, Anthropic, and Midjourney) and our standalone **[Refund & Cancellation Policy](/refund)**, digital services and consumable token allocations are non-refundable once provisioned. Prospective merchants are encouraged to utilize our 14-day free evaluation period prior to purchasing a paid plan. ### 5.5 EU/UK Statutory Consumer Rights & Express Waiver For consumers residing in the European Union or United Kingdom: While statutory distance-selling consumer protection regulations generally provide a 14-day cooling-off withdrawal right, you acknowledge and agree that because the digital software services and computational AI quotas are made available immediately upon checkout, you expressly request immediate performance, and you explicitly acknowledge that by accessing or utilizing the Service, you waive any statutory right of withdrawal in accordance with applicable consumer protection legislation and Paddle's Checkout Buyer Terms. For full details, please review our standalone **[Refund & Cancellation Policy](/refund)**. ### 5.6 Covenant Against Unjustified Chargebacks COVENANT AGAINST CHARGEBACKS: YOU EXPRESSLY AGREE TO CONTACT OURON SUPPORT (SUPPORT@OURON.IT.COM) AND PADDLE BUYER SUPPORT TO RESOLVE ANY BILLING CONCERNS PRIOR TO INITIATING OR PURSUING ANY CHARGEBACK, REVERSAL, OR DISPUTE WITH YOUR CREDIT CARD ISSUER, BANK, OR PAYMENT INSTITUTION. In the event that you initiate a fraudulent, unwarranted, or bad-faith chargeback in violation of this covenant, you agree to the following mandatory remedies: - **Immediate Account Termination:** Your workspace and access to all data shall be permanently terminated; - **Liability for Recovery & Administrative Fees:** You shall immediately owe Ouron the full disputed amount PLUS a mandatory administrative investigation fee of **USD $150.00** (or IDR 2,250,000) per chargeback incident; - **Collection & Legal Costs:** You shall be fully liable for all attorney fees, court costs, and collection agency fees incurred by Ouron in recovering the unpaid funds. ## 6. Merchant Transactions, Customer Payments & Fraud Disclaimer Ouron provides configuration settings allowing merchants to display their own bank account details, QRIS images, or manual payment instructions to their customers. You explicitly acknowledge and agree that: - **No Merchant Escrow or Processing:** Ouron NEVER touches, holds, processes, or guarantees payments made by your customers to your bank accounts or payment gateways; - **Fake Payment Proofs & Buyer Fraud:** You are solely responsible for independently verifying all bank transfers, customer receipts, and proof screenshots before releasing goods or providing services. Ouron has ZERO liability for counterfeit receipts, forged payment proofs, customer chargebacks, or unpaid merchant orders; - **Tax Compliance:** You are solely responsible for calculating, collecting, reporting, and remitting all applicable Value Added Tax (VAT / PPN), sales taxes, corporate income taxes, and statutory fees relating to your commerce. ## 7. Worker Dispatch & Operational Disclaimers Features such as worker auto-assignment, task forwarding, and proof routing are administrative workflow conveniences only. - Ouron does not hire, screen, background check, supervise, or control your employees, independent contractors, or drivers; - Ouron disclaims all liability for worker misconduct, property damage, accidents, delays, labor disputes, wage claims, or physical injuries occurring in connection with your business operations. ## 8. Acceptable Use Policy & Prohibited Conduct Ouron is designed strictly for lawful, legitimate commercial business operations. In compliance with applicable laws and Paddle's Prohibited Products Policy, you agree that you will NOT use the Service to conduct, promote, or facilitate any of the following activities: - Illegal goods, unlicensed pharmaceuticals, prescription drugs, controlled substances, narcotics, or drug paraphernalia; - Weapons, firearms, ammunition, explosives, fireworks, or hazardous materials; - Tobacco, cigarettes, electronic cigarettes, e-liquids, vapes, or nicotine products; - Unlicensed gambling, betting, sports wagering, casino games, lotteries, or sweepstakes; - Adult content, pornography, sexually explicit services, escort agencies, or non-consensual imagery; - Fraudulent financial schemes, multi-level marketing (MLM), pyramid schemes, get-rich-quick programs, forex trading signals, cryptocurrency speculation, or unauthorized binary options; - Unsolicited bulk communications (SPAM), deceptive marketing, phishing, harassment, or messaging recipients without verified, documented opt-in consent; - Hate speech, harassment, threats, defamation, discrimination, or promoting violence or illegal acts; - Circumventing data protection regulations or collecting unauthorized biometric, medical, or sensitive personal data. Ouron reserves the right to immediately terminate any account found violating this Acceptable Use Policy without notice and without refund. ## 9. Warranty Disclaimers & Service Availability ("AS IS") THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OURON EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, UPTIME, AND NON-INFRINGEMENT. Ouron does not guarantee that the Service will be uninterrupted, error-free, immune from cyber attacks, or compatible with all third-party systems. Scheduled maintenance, upstream cloud outages (e.g. cloud hosting or AI provider latency), and network disruptions may occur without liability. ## 10. Maximum Limitation of Aggregate Liability TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL OURON, ITS FOUNDERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, GOODWILL, DATA LOSS, CUSTOMER CHURN, BUSINESS INTERRUPTION, EQUIPMENT FAILURE, OR REPUTATIONAL HARM, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR STATUTE), EVEN IF APPRISED OF THE POSSIBILITY OF SUCH DAMAGES. **EXPRESS MONETARY LIABILITY CAP:** IN NO EVENT SHALL OURON'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT, THE SERVICE, OR AI OUTPUTS EXCEED THE LESSER OF: (A) THE TOTAL FEES ACTUALLY PAID BY YOU TO OURON IN THE ONE (1) MONTH IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) FIFTY UNITED STATES DOLLARS (USD $50.00) OR FIVE HUNDRED THOUSAND INDONESIAN RUPIAH (IDR 500,000). ## 11. Total Indemnification (Hold Harmless) You agree to defend, indemnify, and hold harmless Ouron, its parent entities, subsidiaries, founders, officers, directors, employees, contractors, and hosting providers from and against ANY and ALL third-party claims, demands, lawsuits, regulatory proceedings, damages, liabilities, losses, settlements, fines, penalties, and expenses (including full attorney fees, expert witness costs, and court fees) arising out of or related to: - (a) Your use or misuse of the Service or any connected messaging channels; - (b) Any goods, services, bookings, refunds, orders, deliveries, or commercial transactions conducted by your business; - (c) Any messages, media, payment details, or conversational outputs generated by or transmitted through your workspace; - (d) Your violation of this Agreement, any applicable laws (including privacy, data protection, and anti-spam laws), or third-party policies (including Meta/WhatsApp Business Terms); - (e) Any dispute between you and any of your customers, buyers, employees, workers, contractors, or payment providers. ## 12. Mandatory Dispute Resolution, Binding Arbitration & Class Action Waiver ### 12.1 Mandatory 30-Day Informal Resolution Prior to initiating any legal proceedings, the claiming party must provide written notice detailing the dispute to the other party. Both parties agree to engage in good-faith negotiations for a minimum period of thirty (30) calendar days to resolve the matter amicably. ### 12.2 CLASS ACTION WAIVER CLASS ACTION WAIVER: YOU AND OURON MUTUALLY AGREE THAT ALL DISPUTES, CLAIMS, AND CONTROVERSIES MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY ONLY, AND NOT AS A PLAINTIFF, CLASS REPRESENTATIVE, OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR PRIVATE ATTORNEY GENERAL ACTION. ### 12.3 Governing Law & Exclusive Jurisdiction This Agreement and all matters arising out of it shall be governed exclusively by and construed in accordance with the substantive laws of the **Republic of Indonesia**, without regard to its conflict of law principles. Any unresolved disputes shall be submitted to the exclusive jurisdiction and venue of the competent district courts of the Republic of Indonesia. The prevailing party in any proceeding shall be entitled to full recovery of its reasonable attorney fees and legal costs. ## 13. Modifications, Severability & Contact Information **Modifications:** Ouron reserves the right to update or modify this Agreement at any time. Notice may be provided via email, platform notifications, or updated version numbers on this page. Your continued use of the Service following any modifications constitutes full acceptance of the updated Agreement. **Severability:** If any provision of this Agreement is held to be invalid, illegal, or unenforceable, such provision shall be enforced to the maximum extent permissible, and the validity and enforceability of the remaining provisions shall remain in full force and effect. **Official Contact:** For inquiries or legal notices regarding these Terms, please contact: **Ouron Legal Department** Email: [founder@ouron.io](mailto:founder@ouron.io) / [legal@ouron.io](mailto:legal@ouron.io) Website: [https://ouron.io](https://ouron.io) ## 14. Partner Agency, Reseller & Affiliate Program Terms The provisions of this Section 14 govern all participants in the Ouron Partner Agency Program, White-Label Reseller Program, and Coupon Referral Programs (collectively, "Partners"). Participation as a Partner constitutes irrevocable agreement to these terms in addition to all general Terms of Service. ### 14.1 12-Month Amortization Schedule on Annual Agreements Commissions, referral spreads, and revenue shares generated from annual upfront customer agreements are strictly earned, vested, and disbursed in twelve (12) equal monthly tranches over the twelve-month service term. No upfront, lump-sum commissions shall be paid under any circumstance. Each monthly tranche vests only upon the referred merchant maintaining an active account in good standing through the end of that applicable calendar month. ### 14.2 Immediate Freeze and Permanent Forfeiture on Cancellation or Dispute ZERO PLATFORM LIABILITY & UNVESTED TRANCHE FORFEITURE: IN THE EVENT A REFERRED MERCHANT OR END CLIENT CANCELS, TERMINATES, INITIATES A CHARGEBACK, OR RAISES A PAYMENT DISPUTE AT ANY POINT DURING AN ANNUAL TERM, ALL SUBSEQUENT UNVESTED, PENDING, OR ACCRUING MONTHLY TRANCHES ARE INSTANTLY AND PERMANENTLY FORFEITED AND FROZEN. OURON BEARS ZERO LIABILITY, DISBURSEMENT OBLIGATION, OR SETTLEMENT DUTY REGARDING UNVESTED FUNDS. ### 14.3 Net Revenue Calculation & Upstream Deductions All partner commission percentages (including the standard 30% referral share) apply strictly to **Net Collected Revenue**. Net Collected Revenue is defined as gross customer payments minus: (i) payment processing fees, interchange costs, and gateway margins (~3.5% + $0.30 per transaction); (ii) mandatory sales taxes, value-added taxes (VAT), or withholding obligations; and (iii) fraud prevention reserve holdbacks. ### 14.4 Universal Right of Setoff & Clawback Ouron reserves the absolute and unrestricted right to debit, offset, recoup, or claw back any previously disbursed or upcoming commission balances against any Partner account if a customer payment is refunded, reversed, charged back, or determined to result from fraudulent or deceptive conduct. ### 14.5 Anti-Shill & Self-Referral Prohibition Partners are strictly prohibited from using their own referral links or partner coupons for their own direct business accounts, sister corporations, holding entities, subsidiaries, or immediate affiliates ("Self-Dealing"). Any transactions deemed self-referral shall be ineligible for commission payouts and subject to immediate cancellation without refund. ### 14.6 Minimum Payout Threshold & Wise Processing Partner disbursements are processed exclusively via Wise (formerly TransferWise) on or about the 15th calendar day of each month. A minimum cumulative earned and vested balance of **USD $100.00** is required for disbursement. Balances below $100.00 roll forward automatically to subsequent payout cycles without forfeiture. ### 14.7 Wholesale Reseller Seat Portability Wholesale annual seats purchased by white-label agencies are non-refundable and prepaid. However, Resellers enjoy full **Seat Portability**: if an end-client merchant churns or terminates service during the annual term, the Reseller may reassign the unused portion of the license to a new client inbox or sub-account within the same paid annual cycle at **$0 additional platform licensing fee**. ### 14.8 Non-Refundability of Upstream AI & Infrastructure Costs Partners and Resellers explicitly acknowledge that cloud compute, LLM artificial intelligence token consumption (Gemini, DeepSeek), WhatsApp Baileys server memory, and Mautrix-Meta bridge processes are irrevocably committed in real time. Under no circumstances are wholesale purchases, subscription fees, or AI credit allocations refundable. ### 14.9 Reseller Client Relationship & End-User Terms White-label Resellers maintain independent, direct commercial and support relationships with their end-user merchants. Resellers must ensure that all client sub-accounts are contractually bound to acceptable use terms no less protective of Ouron than this Agreement, including all disclaimers regarding AI hallucinations, WhatsApp anti-ban safeguards, and third-party API dependencies. ### 14.10 Partner Indemnification Each Partner agrees to defend, indemnify, and hold harmless Ouron, its founders, and affiliates from and against any claims, losses, customer demands, regulatory inquiries, or damages arising out of: (a) Partner marketing representations, warranty claims, or false SLA promises; (b) Partner breach of this Agreement; or (c) disputes between Partner and its sub-account merchants.